Complaints & Feedback
We are committed to providing our customers with a high-level of service. Whether you are making a suggestion or a complaint, your feedback is always appreciated.
Attention: Investor Services, ASA Management Limited
Email: investorservices@asarep.com
Telephone: +613 9221 6215
Mail: Level 27, 101 Collins Melbourne VIC 3000
If you wish to raise a query or complaint relating to your investment in an ASA Fund, please contact ASA’s registry, Registry Direct. Registry Direct is the main point of contact for Unitholders to make queries or complaints in respect of their unitholdings.
Registry Direct’s contact details are:
Registry Direct Pty Limited
T 1300 556 635 or +613 9909 9909 if calling from overseas
E registry@registrydirect.com.au
Level 6, 56 Pitt Street
Sydney NSW 2000
ASA will acknowledge your complaint promptly, investigate objectively and provide a written response including actions taken or proposed in relation to the complaint, which may include amendment to business practices or policies.
If you make a complaint to ASA and do not receive a satisfactory outcome or a response within 30 days of making a complaint you may refer the complaint to the Australian Financial Complaints Authority (AFCA):
Online: Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Please note: AFCA will not deal with complaints that have not first been referred to ASA for resolution.
The Australian Securities and Investments Commission (ASIC) also has an information line on 1300 300 630, which you may use to make a complaint or to obtain further information about your rights.